Worst service ever

I am very disappointed in Multichioice worst service ever... I am been struggling since January with the new explore decoder but no one has been willing to assist me.. Frustrating service pathic service there worst ever. Firsly I was advise I should pay an extra 100 for catch up which I do not understand why when I am already paying R600.. Secondly my account was now suspended bcacuse the stupid sales lady was misleading me regarding the installation fee now payment... I have been sending two emails already calling in but no one is assisting i wish that you'll can just come and get the pathic decoders and cause you'll don't value you'll customers