Worst Service - DStv (MultiChoice)

I have received the worst service from DSTV and they have violated the POPIA by using my banking details and activating a debit order without my permission. Their walk-in contact center confirmed that I did not authorize the consultant to activate the debit order, this was after they listened to the call recordings. This is the 4th week I still do not have a simple call from all the supervisors that have promised to call: Evelyn, Trevor Sambo. Further I am still not on price lock. Funny in their voice prompts they confirm that our information is protected as per the POPIA.