WORST SERVICE DSTV

Item: DStv (MultiChoice)
Rating: 1
Author: BIANCA W

If I can give then less then one star I would. This is the worst service ever. I have being struggling for months now with a decoder that keeps giving errors and then no signal. I contacted the insurance department and was told they would send out an agent as I am paying insurance each month. I received this message last week : DStv: Your claim ***4-c1 has been processed. For assistance, contact us on *** or at ***. FSP48754 Nobody has ever since contacted me or came to check. Know I must pay my account this month after not being able to watch anything or download anything the past months. Most pathetic service ever is there any one who can tell me what I must do as I say I must pay for something I am not able to use at all.

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BIANCA W's updateReviewer Update

20 Nov 2025, 17:04

This is the response I got from them after contacting them again: Hi Bianca. Apologies for the frustration caused. We see that an insurance claim was captured for this device number A***. Normally a decoder is checked at the agency at a Multichoice agency and if its faulty and insured then you get a replacement.

Just to confirm did you take the decoder for testing as previously advised? ~SMK

If an installer comes to check the decoder at your home, they will charge you because installers work remotely. ~SMK

BIANCA W's update20 Nov 2025, 17:04

Reviewer Update