worst service center experince

worst experience, i upgraded my dstv package from access to family made payment this morning as per what I was required on the app when the change was initiated.

however, the change didn't take place on my side I called the customer service to sort me out who then first up me on hold for more than 10 minutes and closed my signal saying i well be called back.

I was not called an hour passed I call back and the reason my signal is blocked is that the consultant I spoke to swamp my decode with someone else. bear in mind I have just made a payment this morning as a parent who is working from home and kids around its the worst now my kid is interrupting my work .