Worst service by *********** dstv multi choice staff!!!!

So I received a sales call last year(2022) for a compact plus and a dstv explora for R679 monthly. I was paying for my services with no issue, then I had to claim for my rewards to upgrade to the premium package for 1 month. I called dstv and the person advising them that I was due for my rewards and if they could assist me to claim for those rewards to move my package to premium for one month, sure I was moved to premium however, little did I know that me claiming for the free rewards would actually cancel my contract and the person that was assuring me never mentioned it, I called multi choice last week to find out whose fault was it as their agent did not inform me that my contract would be cancelled, I spoke to Thembelani or something who assured me that my billing will be sorted. But I still received notification to say my subscription has been cancelled. I moved from 679 to 800. When I asked them to cancel my account entirely and they must come take their dstv ultra.. I was told I will still continue paying the 800 because I agreed to a contract, however, to my shock is that I am supposed to honour the contract but they r the ones who removed me from the same agreement that I am supposedly getting. I spent more than an hour on the phone dealing with the *********** staff. And still my issue has not been resolved. I was promised a call back from this “ manager” and still nothing😡😡😡😡