Worst service by DSTV

Hi.

I am a paying customer who is highly dissatisfied with the service offered by your stuff.

I was initially sold a premium service under false pretenses by an agent who specifically told me that I would be paying R599 come month end.

Bear in mind, he/she never mentioned pro-rata payments which I had to make.

Fast forward to today the 26/04/21, my account is blocked for a pro-rata payment which I did not make as per "agreement" with dstv... what a shame!

I pick up my fone at around 10:52am and spend over 17min using my own airtime only to speak to another *********** agent by the name of Thandiswa Stokwe who acknowledged fault on DSTV side. ***. She promised to escalate and would subsequently send me an sms confirming reactivation, SHE NEVER DID!!!!

I then call again @ 14:37 only to speak to an agent whom we had signal issues of which I ended up disconnecting the call after having spent 13m:52s with them... he told me that my reference number would not help him with anything and I had to re-explain myself for the 3rd time.

My last call is then made 4:30 pm when I get home to find that I'm still disconnected and no one has bothered getting in touch with me, assuming DSTV has a lot of customers and that I'm not important.

Nevertheless, I speak to an Anovuyo Nkwili who tells me that they acknowledge the mishap on DSTVs side but I would still have to pay for the service (misreprented) in order for me to get reconnected. *** # i131

I therefore asked to speak to his manager David Stallenbert whom I'm then told is in a meeting and would be in touch withing the next 24hrs while my service is disconnected

To cut the story short, I will not be incurring any additional costs under a contract which began on false pretences.

I urge you to go listen to those call from the initial one which took place on the 31st of March and then give me a call.

If you feel u have enough customers to deal with, all good, I will deactivate.

I will await your response within 24hrs.

Cell ***