Worst service award

Bad service as usual.It's the second time in one month where I have to spend money to have a error fixed. My secondary decoder does not work and this was after I spoke to one of your Advisors by the name of Poppy.In the beginning of the month I had the same issue and when I called I was told that someone put the decoder in the incorrect loop and now again. Tell me why must I pay for extra view if there's one decoder that works on top of that Poppy promised to send me billing history I am still waiting. She also reactivated my old decoder which does work (as seen on the app).To be honest I am not surprised bad service seems to be your speciality.Tried fixing this error via whatsapp no luck which means I have to call you again.