Worst service and guarantees

<p>I bought the fixed package on the Multichoice site of the R949 per month for 24 years. Fist I struggled for 5 hours to connect it, because Multichoice said the decoder wasn't captured so the decoder and the smart card doesn't match. It worked eventually after about 7 phone calls. A week afterwards everything got cut off and for a whole day we didn't get any service to get it switched back on. No one knows how to assist you. Now everything on catch up is gone after it already took about 72 hours after we got it connected to load everything. No it must be loaded again from the start. This fixed package is more **** and full of issues and promised that can't be kept than everything else. I am so disappointed in DSTV Multichoice. I've been a customer for about 6 years and I've never received this bad service from them at all. </p>