Worst service agents dont know their work

Multichoice team does it again

I called multichoice 2 March just after 8am to advise that payment was done to the wrong customer account ...I was advised by 2 agent to send an email to *** and this would be actioned within 24hours

On the 3rd of March I called because my app still showed that I was owing a large amount.i called around 16:10 and I was placed on hold for 20min with a silent phone and no assistance.... How on earth do you treat your customers like that???? I called again and spoke to Valentine giving me an email address to send my prpof of payment and still being kept on hold for another 30min.I REALLY DONT UNDERSTAND THE LEVEL OF SERVICE WE RECEIVE WITH MULTICHOICE. I HAVE NEVER BEEN ASSISTED BY AN GENT WHO KNOW S WHAT THEH ARE DOING I am appalled by this service but when you miss a payment they are quick to cut off your services.I would like feedback on this matter and you can go through the call recordings