dD
dudu D
1 reviews | Active since Jan 2018
25 Jun 2024, 10:42
Worst service
Incorrect amount debited requested a callback no agent has called went on the self service platform no assistance was made sent an email no response , if they can't assist with such how will they assist with other things they can call us 3to 4 times a day selling you the funeral plans or cover but they can't assist with such important matters no wonder people are canceling I will be joing those people so irritated due to such service
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Jun 2024, 10:52Hi Dudu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Jun 2024, 10:52
Official
Hi Dudu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
dD
dudu D's updateReviewer Update
25 Jun 2024, 10:56Even by email they said they will reply as soon as possible but no reply till date
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dudu D's update25 Jun 2024, 10:56
Reviewer Update
Even by email they said they will reply as soon as possible but no reply till date
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dudu D's updateReviewer Update
26 Jun 2024, 10:46Got a call from an agent @ 09:48 due to the noisy background I asked consultant to get a quieter place because I can't hear her agreed and hanged up called again at 09:55 while still in the conversation for 9min 29sec call disconnected or agent hanged up because I believe if we were disconnected she would have called back after 5min max but its been 30mins(10:41) and no call back so I assume the agent took my matter very useless and decided to hang up and let the query unresolved if this matter needs to escalated then I shall do so and report it to the ombudsman
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dudu D's update26 Jun 2024, 10:46
Reviewer Update
Got a call from an agent @ 09:48 due to the noisy background I asked consultant to get a quieter place because I can't hear her agreed and hanged up called again at 09:55 while still in the conversation for 9min 29sec call disconnected or agent hanged up because I believe if we were disconnected she would have called back after 5min max but its been 30mins(10:41) and no call back so I assume the agent took my matter very useless and decided to hang up and let the query unresolved if this matter needs to escalated then I shall do so and report it to the ombudsman
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dudu D's updateReviewer Update
02 Jul 2024, 10:58Till today no call from multi choice no solution they just quite I don't blame customers when they cancel their subscription with them , useless shem
dD
dudu D's update02 Jul 2024, 10:58
Reviewer Update
Till today no call from multi choice no solution they just quite I don't blame customers when they cancel their subscription with them , useless shem