Worst service

I really don't know whats happening at multi choice. I called more than 5 times to upgrade my package which they aren't able to do. When I ask what's the problem I'm told they are getting an error. I mean really, you don't take your customers seriously. Even worse when you call you hold for a very long time. When I check on the app it says my amount to pay is R1400; how? When im on access? I demand a call back and a sincere apology.