Worst service

Worst Horrible Service Ever, my grandmother downgraded from compact to family in May which they downgraded,but they decided to upgrade again,I have been calling them almost twice a week since From the 9th of may till now, they keep closing the dstv and open for a few days and close again with the promise that they are going to waive the money till today they have not waived it and we had to pay an extra R200 since we were exhausted from calling them twice a week and be promised lies if it wasn't for my 79 year old grandmother I would cancel all the services.