worst service

I called on the 29 April and spoke to Zintle with regards to incorrect information that was provided to me previously. My account showed outstanding amount of R399.79 and i queried it as i pay my account on time monthly, she advised me she can see someone cancelled my contract and open again therefore the outstanding amount but she will reverse the amount as it was done incorrectly. Zintle advised me that she will escalate it in order for it to be investigated, they will listen to the calls and find out who the agents is and what was asked and said and it will take 48hrs for feedback. I checked my balance and noticed the refund was not done correctly because there is R49.96 outstanding and till date have not received any feedback ( its 3days now, 72hr. I need this to be resolved as a matter of urgency or will take this further to the Ombudsman. I sent an email to u on the 5th may and have also not received feedback. You rep**** to my message saying its resolved, My complaint has not been resolved.. you solved half what the issue.. i was on a price lock of R359 for 24mnths and because of your agents being *********** its now R379..i dont care how you going to fix this, but if my payment is not R359 as per agreement of my price lock for 2yrs, i will take this further to the ombudsman.