1 reviews | Active since Sept 2012
worst service
Good day on saturday I called in to get my box office for perm activated I was on call for 27 minutes with an agent called love ay he end of call she couldn't activate it and promised me a call back in next hour. 4 hours later I received a call saying it was sorted but we were in middle of load shedding so could r check. When lights came on I could hire a movie but I realise that my room tv it was not working only in morning when I put it on I realised and called immediately it was activated and agent also informed me that my bill was 947 which I couldn't understand as I am on 799 explora deal. At present I have switched my tv on and I have error code e 16 4 . My both tvs keep switching off with error 16. I also cannot watch catch up on my pvr it says I a not a pvr customer <br> I am so disgusted in service from dstv
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,