Worst Service

Worst service ever never been so frustrated I installed my explora and extra view on the 7th of May 2020 till today no DSTV. the agent that assisted us when installing she registered our two new decoders under another clients account and the problem was picked up by another agent who was assisting us with finalisation of the installation that the decoders are not under our name and was promised that the matter will be attended to as she spoke to her supervisor and the supervisor escalated the matter. Guess what till today all we hear is the matter is escalated 12 days later still no DSTV account suspended yet we don't owe anything and it shows active from their side so we just paid for nothing.

More frustration comes when we have to call to do follow up and being told the same excuse matter escalated every time you call you have to explain to the agent your story. we complained and requested to speak to the supervisor finally after numerous times requesting the lady by the name Zanele said she is the Manager and promised that she is taking the matter she will make sure that we are sorted that was on the 16th she also gave us same excuse the matter escalated today its the 18th still no DSTV . Lock Down kids at home account up to date no DSTV. So disappointed to say the least.