worst service!!

having worked in the client services field i know how important it is to make sure that the customer is not inconvinienced and you must regularly keep intouch with the customer to make sure the customer is sorted. on monday 03/06/2019 i made a payment of 2800 using my absa app for the first time. a consultant Bradley Mahode told me i quoted the account number instead of the smart card number hence it is not reflecting. i sent him the proof of payment and he said all he needs to do is allocate it. i called back the same day and some lady told me the proof is attached on my account so it would be easy for the next person to assist. i woke up to my services deactivated this morning and a consultant had no clue what i was going on about as there is nothing attached to my account. i spent more than R100 on these calls and to this day i have not received a call back from them. all i want now is a refund . please help , im soooo angry !!