Worst service

on the 21 January my debit order was reversed. I emailed Dstv on 25th to kindly deduct debit order on the 26th. In turn they rather asked me a question instead of actioning my request. On Monday I paid the R518 which they advised was required, i then contacted them and spoke to Bridgette Makamu where I advised her that payment was made. She then informed me to please send her a bank statement instead of a proof of payment which I did. I arrive home from work yesterday afternoon only to find that my dish has still not been activated. Instead I received an sms this morning 29.01.2019 that I need to make another payment of R95-- not even sure why its required. My initial debit order amount is R484.00 and I only forgot about it because I am currently 29 weeks pregnant and honestly forgot about this debit order. Why could Bridgette not try and make contact with me or anyone from Multichoice for that matter? Now I must phone around again- for nothing to be done and tomorrow i will received an sms stating that I need to make another payment. Already we pay for watching programmes that are repeated year after year and still they just want money out of you

I am disgusted by the service and also unfriendly website and self service options. Not very user friendly.