Worst Service!!!

Worst service!!!

I am paying for DSTV annually, yet after a software upgrade on the HD decoder I essentially have only 2 of the 3 channels working at a time. The issue was not due to anything I did or wanted. Yet I must make several phone calls. Hang on the line for ages, while wasting My airtime and get taken repeatedly through silly steps although it does not work at all. The IVR also makes you by default listen to you balance while slurping some more airtime, and typing in your ID does not help as it does not pull through to the consultant that will invariably need to assist you. After more than a month I am paying for viewing which I cannot access. And if you thought that DSTV may pick up on this and return the call... Or be proactive... You are sorely mistaken.