1 reviews | Active since Aug 2017
worst service
I have been paying R295 for compact ever since I can remember and I was never advised why. even though I knew the compact price is R365.00. someone told me its because I pay on the 20th of every month so I took their word for it. then come the 20/10/2017 and then my services disconnected and I was told I owe R415.00 why I don't know. I paid the money and I saw that for next circle I owe R417.00 on the 20/11/2017. I called in n no one knew why. but my biggest problem is that I have never had this kind of problem with DSTV before and they always communicate. but I'm really not happy with this service and I would like an explanation as I think I'm better off using the OVHD. I have wasted R200.00 more calling the call centre and they keep disconnecting my call the minute they realise they can not give me an explanation. I need and explanation and my refund if its due to me please.
Dear Sharone
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Sharone
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Sharone
Thank you for bringing the matter to our attention.
Please note your account payment date was the 20th and on the 20th October there was no payment received which your services were disconnected. If account is disconnected due to late payment there is a reconnection fee charged of R50.
The amount paid of R403.71 was for the DStv Compact subscription for an amount of R353.17 + R50 reconnection fee to cover your viewing until the 19th November 2017.
Kindly note there is a prorata charged of R58.87 after changing your payment date from the 20th to the 25th which you need to pay immediately to update the account until the 24th November 2017. Next payment will then be due on the 25th November for an amount of R365.
Thank you for your continuous support.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Sharone
Thank you for bringing the matter to our attention.
Please note your account payment date was the 20th and on the 20th October there was no payment received which your services were disconnected. If account is disconnected due to late payment there is a reconnection fee charged of R50.
The amount paid of R403.71 was for the DStv Compact subscription for an amount of R353.17 + R50 reconnection fee to cover your viewing until the 19th November 2017.
Kindly note there is a prorata charged of R58.87 after changing your payment date from the 20th to the 25th which you need to pay immediately to update the account until the 24th November 2017. Next payment will then be due on the 25th November for an amount of R365.
Thank you for your continuous support.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,