1 reviews | Active since Dec 2016

19 Dec 2016, 14:16

Worst service

<p>In the past 3 weeks I have had to call the call centre to reconnect my services though I am not in arrears! This is really appauling, I have never skipped a payment yet I keep on getting disconnected!</p> <p>Every agent I spoke to reconnects and promises that the errors that were made on my account will be rectified but I dont see any difference, they just disconnect me again today.</p> <p>In Oct they called me to change my payment option from cash to debit order and that when the problem started, they debit me on the wrong day and I still have to make a cash payment and they have also decided to reconnect a compact account which I havent used in 2 years and I never requested a reconnection!</p> <p>I have never seen such negligence by a company on a clients account its very much unfair!</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 14:42
Official

Dear Enhle Zwane

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team