AH
Anthony H

1 reviews | Active since Nov 2014

19 Aug 2016, 13:00

Worst service

<p>I call the callcentre asking for their price lock package, promised a call back within 24hrs, 24hrs come and go! I phone again they say to me no 48hrs, 48hrs come and go! Then I phone again they say to me no pay the outstanding balance and with 72hrs, paid and 72hrs come and go! Call again no nothing they can do, I rephone hoping for a more helpful consultant, he promises me a call within the day, well we will see with an hour remaining. Just truly disgusts me how pathetic they are and unhelpful, they do not care about their customers and thinks that 1 person doesn't matter.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 13:45
Official

Dear Anthony

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Aug 2016, 13:59
Official

Good day Anthony

Thank you for bring this matter to our attention.

We have escalated your request to our Price Lock department for urgent attention.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert