Worst service

Dear Hello Peter

I hope there's someone out there who is willing to help me …I have experienced the Worst Service ever I was supposed to use the money for transport…till today I haven’t received my money, Multichoice agents won’t even call their Supervisors, their superiors are always not available, I transferred R 2000 in error instead of transferring R200 on the 20 /10/2023 .

I called their Offices and I was told that I needed to send a bank Confirmation letter ,Copy of ID and proof of payment ...which I did and I was told that the refund has been logged and the turnaround time is 7 to 14 business days ,I called sometime last of last week the guy I spoke to said the turnaround time has not passed …..I spoke to another guy during the week last week to follow up as the 14 days has passed he said my refund was not logged and I needed to send another proof of payment ,I wanted to scream after waiting for so long.

I decided to send another proof of payment yesterday because I don't know what to do anymore (I received ref ***6) and even on that email I mentioned how I have been sent from pillar to post Multi choice is playing with me, Lesego shamelessly responded to say (Please can you download proof of payment that looks like the below image).

No apologies for the Inconvenience or for the delay nothing …nobody told me about the format of the proof of payment, a bank statement showing R 2000 transferred is not enough.... Its now 28 November 2023 and nobody cares …