1 reviews | Active since Dec 2014
WORST SERVICE!!
Due to Eskoms load shedding it damaged our decoder and doesnt pick up signal since 6/2/15. I was told by DSTV call centre that i must go to the nearest DSTV shop to assist in checking the decoder. We took it to Dstv Aerial and Satelite on 7/2/15 in Greenstone in the East rand of Gauteng. They said the decoder is damaged and will be replaced as it is insured but they were offline and had to come back another day. We then went back on tuesday 10/02/15 they were offline again and we sat for nearly an hour and the queue hadn't moved 1cm, so we left!! My boyfriend then went in again on 12/02/15 and he was told he would wait up to 2 hours as they were offline, so he left, my mom went back today 13/02/15 and they were offline AGAIN and queues are ridiculous!!!!!! So between all the driving up and down who is paying for our petrol???? and we have paid the monthly fee of which a week we havent been able to watch because they are ALWAYS OFFLINE and cant assist in just replacing our decoder, so who is paying for my monthly fee that we already paid for but cant watch?? Im sorry but this service is disgusting!!! I would like answers as to how you are going to fix this??
Dear Clare
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Clare
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,