WORST SERVICE

Good day

I have been calling *** for 5 days and every time here they are investigating At this point I am very frustrated, as I was given the incorrect information numerous times by Dstv consultants. On the 21 June the morning I called and spoke to an agent who then transferred me to her Manager or Team leader Luyanda- Ref ***4/I791- I was told they will investigate and call me the same day On the 22 or 23rd I spoke to Nobile who referred the call to her manager Nandi, Nandi informed me she is the customer service manager. Reff Number ***3 Today I spoke to a guy who informed me Nandi is an agent and not a manager, from the 21st I have been calling spoke to different people where half of the names or reference number I did not record, DSTV your customer experience is pathetic, you are quick to disconnect a package but when a client complain or need assistance you get pathetic service. We pay a lot of money to view the same **** day after day, but a simple query cannot be resolved. I signed up for DSTV internet 220g+Family=R599 in May but 25g was added, when I called on the 12 June to enquire after also 100 calls to DSTV. The agents told be my package is corrected and she will escalate this query, just to find out on the 20th June my amount due is R720 and the 110g reflect as an upgrade and not a correction. My DSTV is since disconnected as I refused to pay that amount. Everyday DSTV are busy investigating but no one resolve this issue!!!!!! I have also been provided with incorrect information on when to pay my next installment as I paid on 10 June and I have changed my payment date to 20th of every month. In the interim I have spent so much money calling DSTV day after day to correct my account. To date my package is not fixed and DSTV is still disconnected YOUR CUSTOMER EXPERIENCE IS THE WORST EVER!