JB
Jolandi B
1 reviews | Active since Mar 2014
03 Feb 2016, 21:23
worst servA Ace ever
I paid my account on Sunday 31st of Jan. After 2 days of phone callsand fighting i got my primary decoder to work. My secondary decoder remained a problem, we evntually got the secondary decoder working yesterday. I still had a issue with box office... The consultant that I spoke to advised me that the accounts department still have to allocate my payment to the account, the accounts department now have a back log and will only be able to action it when they get time.... Dstv want clients to pay for services they can not provide
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 11:19Hello ulandibotes,
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
We confirm that your payment is reflecting in your DStv account and the service is active. However, there's an overdue balance reflecting in your BoxOffice account.
For more information in this regard, please contact our BoxOffice contact centre on ***. Alternatively, use one of our touch points below for further assistance.
Thank you for your invaluable support. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
We confirm that your payment is reflecting in your DStv account and the service is active. However, there's an overdue balance reflecting in your BoxOffice account.
For more information in this regard, please contact our BoxOffice contact centre on ***. Alternatively, use one of our touch points below for further assistance.
Thank you for your invaluable support. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 11:19
Official
Hello ulandibotes,
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
We confirm that your payment is reflecting in your DStv account and the service is active. However, there's an overdue balance reflecting in your BoxOffice account.
For more information in this regard, please contact our BoxOffice contact centre on ***. Alternatively, use one of our touch points below for further assistance.
Thank you for your invaluable support. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. Please accept our apology for the delayed response.
We confirm that your payment is reflecting in your DStv account and the service is active. However, there's an overdue balance reflecting in your BoxOffice account.
For more information in this regard, please contact our BoxOffice contact centre on ***. Alternatively, use one of our touch points below for further assistance.
Thank you for your invaluable support. We look forward to continue serving you as a valued customer.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,