WORST SERRVICE EVER THAT COST MY POCKET-ABUSE FROM DSTV

I have received the worst service ever, I orderd a router from mutichoice the router was faulty on receipt , they tried escalating the matter to the relevant departments ,router and sim could not be fixed a gentleman by the name of Kgothatso Legodi arranged that they come pick up the as I said I no longer want the router has call centre drops our calss and cant assist us .I have spent over R400 in airtime and advised it takes 5-7 working days ,the router was never picked up .I drove to Randburg walk in centre after my services were disconnected drove to go drop off the router that is not working again I received no Joy was told I need to give them 7 working days to fix my account as the router woud need to be collected from walk in centre.I have given you guys an addditional 8 working days the router still not removed from my account and Im not placed back on the bundle that I was Im now being told stories that collection department is to blame as they not responding . Firstly you got my account wrong when I bought the router you were supposed to put me om R499 bundle but I was billed seperatly for router,2ndly router faulty ,3rdly you never picked up router ,I had to drive to drop it off,4th Call centres drop our calls, 5th My account is still not brought upto date ,6th Im being told storie as theres a blame game now while router is with you. Please advise when will this **** be resolved Ive give you guys ample time.7th you keep disconnectingf my services saying I am owing due to this router internet package. I nneed this resolved ans I need compensation .