Worst rude unhelpful lot staff at DSTV MULTI CHOICE WITBAMK

Problems

Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed

* Decoder was delivered our door on the 16/12/2020.

* As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100%

* We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one.

* We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge.

* Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours

* Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way

* I have cancelled the price lock as these decoder is a lot of *******. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoder back.

Good day can a manager call me please I took my decoder back as I got no help at the Witbank branch . I had one hell of a fight there as she didn't want to give me a new decoder like the manager said that contacted me yesterday said they must give me a new decoder as the fault is by you. She told me head office says I must get a explorer 3 now explain to me . My account is on pricelock that includes the new decoder how can head office say they will not give me a new decoder as it's a fault from your side I have been fighting with you people since the 17th of December how I am I going to get help . I have phoned head office and no one knows Poulas that phoned me yesterday please explain to me how do your head office not know their managers.