WORST POSSIBLE SERVICE EVER!!!!

THE WORST POSSIBLE CUSTOMER SERVICE EXPERIENCE EVER!!! Never in my entire life have I ever experienced this type of service. I mean come on, you say your are educated but what comes out of the consultants mouth is pathetic and uneducated. I have to dumb down the questions that I ask because some consultants do not understand what is being said. We change the DSTV Premium package to DSTV Compact and we had all the extras with the premium package and what does the consultant do They cancel the package with all the extras , like really can you not follow simple instructions. Don't you take pride in your job at all. Now we have to sit on the phone for over 45 mins asking the same questions because consultants don't understand the questions. Then they want to take you through the troubleshooting that doesn't work. The other problem is the fact that some of them have a ********** attitude problem. Most of the time I end up fixing the problem. And another thing some of the consultants have a conversation in their native language while you are waiting for a resolution. Some consultants have a nonchalant approach that shows that they are not willing to help. I am disgusted. What Can You Do