WORST ONLINE PURCHASE AND EXPERIENCE EVER!

By far, the worst experience yet when it comes to support and online payments.

Good day to whom ever reads this. I thought of signing up for DStv's streaming Compact plus package that they advertised. WORST MISTAKE EVER. This was on the 8th of April 2022. The whole process took me like 5 minutes. Everything was done on their website and it includes the payment (remember this). They money was quickly deducted from my bank account... Guess what, it wasn't working...

I consulted their online chat agent via their website, with the absolute worst experience ever. The most *********** people who just start ignoring you when you give them all the relevant information. Which means, your not just waiting for an agent... you are actually waiting for an agent that is ignoring other customers. A complete waste of time.

It went to their Twitter account, which was actually very helpful at the time. They requested a proof of payment which I explained to them I can not download. Why? Because when these kind of payments are made online via a website or platform, they are not beneficiary payments like you would normally make. This is the same with Netflix and Showmax. These type of "Digital subscriptions" don't give you the option to send or download a Proof of Payment and they stay in processing for awhile.

Nonetheless, I sent them screenshots, photos and my bank statement to proof this. The consultant quickly assisted me and on about the 3rd day, my service was working. But not for long...

On the 17th of April 2022, my account stopped working again. How fun, on the weekend... I checked my account and saw that I still owe them the amount for the package. I checked my bank account and bank statement, and it has been deducted and processed. Obviously I consulted their twitter account again forwarding all the relevant information again and having to do the whole screenshot and proof of payment explanation again. I also mailed all this information to their helpdesk email too. The payment was processed on the 13th.

Today is the 18th, and it is an absolute joke to pay for a service that you can not use. To constantly having to repeat and explain to them the same thing and going beyond what you usually should do just to proof to them that the money has been deducted from your account. I give them to the end of the day, then I am calling it a day. It can't be this difficult and honestly your staff can't be this ***********...

Thank you for their Twitter staff that has been very helpful. Hope this circus, they call a company can get their stuff in order.