Worst NIGHTMARE Ever in My Life

<p>Hello Everybody,</p> <p> </p> <p>I would like to share with the WORLD the Total Unprofessionilasm as well as lack of knowledge of the staff working for Multichoice.</p> <p> </p> <p>I am a loyal client that did all the payments in time ever since the start of the contract which I have taken up. Meaning an Explora Decoder.</p> <p> </p> <p>From the begining of the contract the consultant captured my bank details incorectly and seeing after the first month that no debit order came through I phoned in and I was advised that I can do an EFT with no problems. Which I have done for the past 5 months ever since June. All my payments are up to date and all of a sudden for the past 3 days my service has been disconnected as apparently i feature with an account in arrears.</p> <p> </p> <p>I have SPOKEN to 11 DIFFERENT people in that Call Centre for the past 3 days and everyone told me a different story:</p> <p> </p> <p>* one asked me for Sept and Oct proof of payment</p> <p>* one asked me for the Aug payment</p> <p>* today I have sent the July proof as apparently that was the one missing</p> <p>* yesterday 2 different consultants told me is a signal problem and I must just wait</p> <p>* two days back I spoke to two consultants in the JHB call centre and one told me my package was never disconnected and I must not worry as my account is up to date and I must just dial *120*.... to clear the error</p> <p>and the other one asked me if I wish to do any updates on my account</p> <p>* I have spoken already to two supervisors as well and one told me she is on the way home and today ever since this morning I am still waiting for a resolution after sending 6 e-mails and only on ereplay came back telling me the feedback is still on the way.</p> <p> </p> <p>All the mistakes were done from the BEGINING on the DSTV side and now my package was disconnected for 3 days and NOBODY on their side is CAPABLE of helping me to reconnect my package which was WRONGLY disconnected.</p> <p> </p> <p> </p> <p>IS THERE ANY CAPABLE PERSON ON DSTV SIDE THAT CAN TAKE OWNERSHIP AND HELP A GOOD CUSTOMER?</p> <p> </p> <p>WORST EXPERIENCE IN MY ENTIRE LIFE.</p> <p> </p> <p>TOTALLY DISGUSTED WITH THE SERVICE.</p> <p> </p> <p> </p>