Worst level of service or just pure incompetence

I have been with DSTV for as long as I can remember, and never had any account or billing issues until about last year in August when I changed to price lock. I have been billed all sorts of amounts, R1261.86 in August, A credit of R2047 in September, a debit of R904 in October, A debit of R2573.86 in November, R619 in December and yet R1168, was taken from my bank account. Now in January I am told that the balance to be debited on my bank account is R1302.90.

All these amounts are for someone who is on DSTV Compact with Extraview and Showmax only. As if this whole ordeal is not enough, on Saturday morning 18/01/2020 I got a call from a collections agent acting on behalf of Multichoice, telling me that my account was handed over for collection. For God's sake I pay by debit order how can this be.

I have made countless calls to the DSTV call centre and visited Multi-Choice N1 City and no one has been able to help me. All that I'm getting is that the query will be refered to "Price Lock" and someone will get back to me. I have been waiting for that call for 6 months now, all I see is corrections and reversal of those corrections including transactions that I dont even know about. I have the messiest and most confusing statement of account even for an Accountant like me. What frustrates me the most is that I am told that I cannot contact the people who are responsible for this mess (Price Lock). At this point I am really considering cancelling DSTV completely and shop for an alternative.