KB
Kyla B
1 reviews | Active since May 2023
11 Jan 2024, 15:30
Worst expertise
WORST EXPERINSE !!! I HAVE BEEN TRYING TO GET A DSTV ACCOUNT SINCE BEGGINING OF THE MONTH ... 2 JAN 2024 they moved my installation 3 times and no one wants to assist Tried calling , WhatsApp and online chat ... These people like wasting. time and not doing their job . Since when must a client call to follow up multiplies and still get nothing done ? haven't even activated my package on my account that's how slow and useless this service is . I recommend avoiding this whole place for your own sanity .
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jan 2024, 15:32Hi Kyla Benson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2024, 15:32
Official
Hi Kyla Benson,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jan 2024, 14:40Hi Kyla, we hope this email finds you well.
Thank you for reaching out to us and we sincerely apologize for the delay in the installation of your Price Lock subscription. We understand the importance of a timely and seamless process, and we appreciate your patience in this matter.
We acknowledge the delay in the subsequent installation process since January 2nd, 2024. We sincerely apologize for any inconvenience this may have caused.
To address this promptly, we have escalated your concern to our dedicated installer team, who will be assigning an installation job card to expedite the resolution of this issue. Our team is actively working on your case, and you can expect to be contacted by our installer before Monday to confirm a convenient time for the installation.
We understand the frustration this delay may have caused and we assure you that we are committed to resolving this matter as soon as possible.
Regards,
DStv: Hello Peter team.
Thank you for reaching out to us and we sincerely apologize for the delay in the installation of your Price Lock subscription. We understand the importance of a timely and seamless process, and we appreciate your patience in this matter.
We acknowledge the delay in the subsequent installation process since January 2nd, 2024. We sincerely apologize for any inconvenience this may have caused.
To address this promptly, we have escalated your concern to our dedicated installer team, who will be assigning an installation job card to expedite the resolution of this issue. Our team is actively working on your case, and you can expect to be contacted by our installer before Monday to confirm a convenient time for the installation.
We understand the frustration this delay may have caused and we assure you that we are committed to resolving this matter as soon as possible.
Regards,
DStv: Hello Peter team.
Best regards,
DStv (MultiChoice)'s reply12 Jan 2024, 14:40
Official
Hi Kyla, we hope this email finds you well.
Thank you for reaching out to us and we sincerely apologize for the delay in the installation of your Price Lock subscription. We understand the importance of a timely and seamless process, and we appreciate your patience in this matter.
We acknowledge the delay in the subsequent installation process since January 2nd, 2024. We sincerely apologize for any inconvenience this may have caused.
To address this promptly, we have escalated your concern to our dedicated installer team, who will be assigning an installation job card to expedite the resolution of this issue. Our team is actively working on your case, and you can expect to be contacted by our installer before Monday to confirm a convenient time for the installation.
We understand the frustration this delay may have caused and we assure you that we are committed to resolving this matter as soon as possible.
Regards,
DStv: Hello Peter team.
Thank you for reaching out to us and we sincerely apologize for the delay in the installation of your Price Lock subscription. We understand the importance of a timely and seamless process, and we appreciate your patience in this matter.
We acknowledge the delay in the subsequent installation process since January 2nd, 2024. We sincerely apologize for any inconvenience this may have caused.
To address this promptly, we have escalated your concern to our dedicated installer team, who will be assigning an installation job card to expedite the resolution of this issue. Our team is actively working on your case, and you can expect to be contacted by our installer before Monday to confirm a convenient time for the installation.
We understand the frustration this delay may have caused and we assure you that we are committed to resolving this matter as soon as possible.
Regards,
DStv: Hello Peter team.
Best regards,