Worst experience with DSTV

We have had a streaming account with DSTV since September but it was suspended on 19 March due to no payment. Payments have been going off every month via debit order. Upon investigation, we determined that the DSTV payment for March is still "pending". Enquired from the bank, who advised that DSTV has to do the banking on their side for payment to go through. We have been fighting with DSTV ever since then. First they said no payment received. Then they said they can't find our account. Then they said they did find an account, but payment went to a different account (one that has been inactive for several years) - beats me how this is possible if it is still showing pending on our side. And why would DSTV redirect payment to an inactive account? Our details have not changed, and no instructions for a change in payment details was made by us.

We are very dissatisfied, and any number of calls, whatsapps and live chats and still the issue is not resolved. What we need now is for the account to be deleted in its entirety. The DSTV staff hwoever seem unable to even do this. Who knows what payments they are going to process going forward, and to which account it will (presumably) be allocated. We have utterly given up.

I will not respond on this platform. If DSTV is serious about resolving this issue, they are welcome to email or phone. Until then, I shall be advising anyone who cares to listen to steer clear of DSTV and their appalling service.