Worst experience I've had with them ever!

In August I didn't pay my dstv compact package and decided to downgrade to dstv access. I have been making payments from August but still not connected. Every time I report this issue I am asked to pay more without even solving the issue. The worst part is that this week only, that is from Monday till now, my account went from R0 to R520 and don't know what that for. No one answers that call centre number, even that watsapp robot is useless. I think this is a way dstv is robbing people of their hard earned money. Instead of helping me they offered me internet fibre. Why would I want to buy internet fibre if they fail to help me? Am I that stupid? I am so much disappointed in them. I want my money back, its clear they will never help.