Worst experience ever, with DStv price lock package

<p>I recently bought the explora price lock package with a free installation for my parents in the Vaal. It was the worst decision I could have ever made. Firstly, it doesn’t seem like DSTV vets these installers that are advertised on your website (Zone World Networks in particular). The installers, who came through, ******ed R150 from my mom cash, no receipt or quotation. The extra view is not working, and now the guy is not even answering my phone calls, I even made him aware of this and promise to come through, to no avail. I’m appalled by this level of service. DSTV hasn’t even once called to ask check about whether I’m happy or not (poor customer service). Zone World Networks (found on your website), have taken me for a ride. I demand that something be done, or please come and take back your decoder. As new customer, this service is already raising a red flag. And if nothing is done, I’m taking it to the ombudsman because there’s no way I’m in this contract for another 24 months if this is the starting outcome. Is there no verification process when registration these contract package installers?</p>