Worst experience ever with a service provider

On Monday, 24 October I signed up for DSTV Premium Streaming. I used the DSTV website to make payment via the service PayU. I would have expected this process would be instantaneous. Hours later I still did not have premium streaming access. I used the DSTV Live Chat to speak with customer service and explained the situation. I sent them my proof of payment. I was told the matter would be escalated and resolved within 1-2 days. I have been on the Live Chat every day since then and still do not have Premium Streaming. I have sent several statements and proofs of payment and have had no joy. This is the most frustrating experience I have ever endured with a service provider. I am out of pocket by R1398 and still have no service to show for it. Shocking and disappointing form, DSTV.