Worst Experience

So someone from DSTV sales team changed my personal information (contact, email and address) BUT I did not get any notification of this! Then they made a sale of PVR Ultra, Netflix and Live Streaming or whatever they call it! Last week Saturday I tried to make a payment and got a HUGE BILL! I called customer service and was on the line for over 45 Min, and still got no help! I decided to drive to the walk in centre and they were able to reconnect me and told me they're escalating the case to ***** and installation team. Now every second day my account is suspended and I have to call in to get reconnected. TLs have promised to listen to the call and call me back, the resolution team has promised to call me as well on Wednesday and did not too. Today again my account is suspended but today I spoke to 3 different agents and they would put me on hold, then mute me and hang up on me! I have sent 2 of these recordings to them and I want to see what they will do with these agents. I have also sent more than 6 emails to their help email address and still I can't seem to get the help. DSTV is a terrible business wripping us of and don't care about customer service, hence their agents keep disconnecting calls cause they know nothing is going to be done to them! In my day as an agent, I would be fired for call avoidance for hanging up on a client! All I can say is, they need competition so they can up their game! Am done with them that's for sure! DStv DStv Customers Help Centre You guys are the worst!!! If I can show you my chats with Dstv Channel now you will be shocked! I wonder who handles this inbox! They are doing a good job chasing clients away!