Worst experience

I went to the Dstv agency in Atteridgeville (Nkomo Village mall) in Pretoria on the 28th December to have my Decoder tested because it had no sound and I was told it is broken and I need to replace it, the gentleman that was helping me then said he can help me same time and activate it if I pay R320 for a second hand decoder, but I didn't because my husband's cousin had one that he don't use anymore and wanted to do change of ownership on it and activate my account on it. then on 31st Dec I went again regarding Change of ownership. I was told to go print the forms and have them filled in and bring them back before anything is done. I did as I was told and went back yesterday (04 Jan) because it was closed on the 3rd. there was a gentleman profiling the clients waiting on the line to see who came for what and he was doing a very good thing because then people don't wait on the que only to be turned back when they get inside. he checked the change of ownership forms that I had along with the supporting documents and everything was in order and I carried on waiting in the que. then after waiting in the que for so long, when I got to the consultant inside he said to me the new process of doing change of ownership was to send an email, when I said to him but then the information says I can also bring the forms to any Dstv agency then a lady next to the gentleman that was helping me just said the printer is not working. that time they let me wait in the que for soo long even after they seen that I came to do change of ownership. I found that very inconveniencing and I felt like they just sent me away because their que was long and they didn't wanna go through the whole process of helping me as the first time I went they were willing to help same time and the gentleman that wanted to help me was not there.