Worst Experience

I wish there was a way that DSTV could be exposed for the way they do business, you show no care for customer issues and complaints. I honestly regret being a customer in the first place. Note that the ridiculous amount you expect from me will not be paid now only on the date agreed on. I cannot stress this enough. I have been speaking to different Agents and even 25 minutes on the phone but no help. You'll to lose customers I tell.

On Monday, 15 October I Added up the Movie - bundle of R99 for DSTV Access Package. I used the DSTV App to make payment via the service PayU. I would have expected this process would be instantaneous. 14 days later I don't have Access connection. I used the DSTV WhatsApp to add the product and was advised that Added Product will be done on the next payment which is the 15th of November. I spoke with customer service and explained the situation. He confirmed to see the payment but Added-on Product not paid, He then escalate the matter to be resolved but nothing has been resolved thus far. This is the most frustrating experience I have ever endured with a service provider. I am out of pocket for that small amount of R169 and still have no service to show for it. Shocking and disappointing form, DSTV. Kindly resolve this matter amicably.