Worst Experience

I have orderd a router with multi choice with a TAT for 5-7 working days without being contacted by their courier the guy came to my work place asked that I am called in as they do not have airtime without luck I wasn’t reached because I was on lunch should I have been called on my cellphone they would have reached me the driver then comments I have put the wrong address which he was

Last week I was called by their agent made all sorts of promises that by today Wednesday 02/11/2022 I still haven’t received feedback I called in to their call centre their agent by the mihlali is cannot interpret data written on their system she was rather clueless actually most of their agents are very clueless they do not know what they are doing this is by far the worst customer experience awful