Worst excuse of service delivery EVER!!!

aving such horrid service from multichoice!

My parents have been clients for approximately 30 years and suddenly multichoice just stopped sending the tv guide.

My mom has difficulty even understanding how to use her electronics so for her to use your electronic tv guide is simply not an option. As a result she misses so many of her programs because she doesnt know when they are on.

I have called your contact centre and was told they have changed it on the system and we would receive a tv guide in the post the following month, several months later, still no tv guide in the post so i went into my local store to pick one up, they told me they dont keep them in store anymore. After another half hour of my life wasted, they told me that they had escalated the matter and we would receive a tv guide in the post a few days later. It's now almost a month later and surprise, surprise, still no DSTV TV guide in the post.

What does one have to do to get something as simple as a TV guide out of multichoice?

You charge a fortune for your services each month and we cant even get a TV guide out of you?