AM
Ashley M

1 reviews | Active since Oct 2019

27 Aug 2023, 13:05

Worst ever service in my life from a so called service provider.

Worst experience ever!!! From numerous attempts via their Whatsapp and live chat channels plus spending over an hour on the phone to validate a simple payment,these poorly trained people are useless and *********** in every sense of the word(s) .Calls are not returned despite their assurance thereof plus any info they issue remains invalidated and incorrect. Each and every time i try to sign in on their app,i get an error message despite the device i'm attempting to sign in on.After failing to receive the channels i paid for,i was told there was a technical issue that they were working on.Surprise surprise,the problem has still not been resolved 2 days later. This is the problem with monopolistic type companies-their service can be shoddy as ever since they know people have nowhere else to turn to for the same service.A truly broken company with broken network systems and managed by *********** poorly trained people unable to assist customers.They have absolutely no business been in business in the first place.75% of complaints on this platform are 1 star in nature-that alone speaks volumes thereof.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2023, 15:50
Official
Hi Ashley 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team