WORST EVER COMPANY DSTV - Let ***** look like nothing - *****ing money very obviously and acting as if they do not understand just to stretch out the time

I have been a customer for more than 25 years with Multichoice. We have cancelled our subscription in Nov 2022 because it is just too expensive for what you get. Does not make sense to pay so much for sports and one or two most impressive channels. Since Dec 2022 they decided to keep on *******ly deducting money from my account - unfortunately, I did not realize it was still going off and for 15 months they are still going strong taking R699 . try to call the call centre - dealing with most unprofessional sitting at home with noisy backgrounds individuals who is surely not competent enough to understand business. They have a script working from and can only almost answer from the script. No one said how can I try and assist you further or let me direct you to accounts? - because DSTV does not have an accounts department. They do not deal with queries - the untrained staff at home must deal with huge client problems without any knowledge to transfer any matter as big as mine to a higher channel. So you keep on working with 10-15 different call centre agents who cannot worry about anything else than their script. They are not allowed to transfer calls nor are they allowed to send emails because they do not have the resources. So, I have been trying for 3 weeks to talk to someone, emailing ***, Speaking to Timothy Makhathini from Inbound in Randburg who promised me the world to give me feedback and just not bothered to get back to me at all, Noluthendo- a very very unprofessional call centre agent, Seabi another call centre person - just to mention a few that was so unhelpful and unkind. My question is how can DSTV assist me in canceling this deduction of R699 per month which is going off *******ly and in my opinion is ***** from DSTV's side because they confirmed telephonically we are not any more on the system hence they still take money. Absa's ***** department cannot even assist because DSTV is so clever with dealing with the ***** action you cannot get your bank to assist you because it is a subscription and therefore the company (DSTV) must cancel this subscription and this is the only way forward. Now DSTV for ***** purposes cannot understand me cannot assist me and just keeps on taking R699 per month from my account. Until I can send them bank statements which is going to cost me R100 per statement for 12 months (archive statements) which is R1200 to pay ABSA before they can send me statements. This is just ridiculous. DSTV took my money *******ly from my account - in other words *****ing my money without my consent but I have no foot to stand on and there is just no competent person in the whole DSTV who can firstly understand my query and secondly assist me immediately. And this is now week 3!! Worst ever company I have ever dealt with in my entire life!!! Wish everybody could see this and see how easily DSTV make ***** look like nothing!! In my opinion, they should be closed down! My query reference number does not even make my life a lttle easier because all the agents are untrained!!