MA
Mervin A

1 reviews | Active since Feb 2011

11 Dec 2016, 16:35

Worst Ever

<p>App**** for Price-Lock offering and the decoderwas dropped of at our house the on Friday the 9December 2016-During the day i made contact with several installer to get one to come and install the new decoder. Simba with a contact number of ********** 767 agreed to do the instalation the foloowing morning, but when i confirmed what time he advised that he went out the Friday evening and can only do the installation later during the day. I called again and after 3 he advised his still driving back home and cant do the installation for much later.. Phoned the call centre and was given several different numbers but all the installers in my area are all fully booked till the end of December. DSTV bills on deleivery of the device why not start billing when installation has been completed as im now battling to find an installer who can do the work this week....</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2016, 08:12
Official

Dear Mervin

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2016, 12:47
Official

Dear Mervin

We have referred your query to the relevant department, they will contact you directly as soon as possible for further assistance in this regard.

Regards

Elna

Best regards,