cM
carla M
1 reviews | Active since Feb 2016
17 Feb 2016, 20:40
WORST EVER
drove an hour to the nearest multichoice in january to arrange for debit order. Told them I will be out of the country so are thy sure the debit order will go of as scheduled. Yes they ****. And now i have to pay a extra fee to re connection..... And the phone bill to phone them. So they waste my time and money!!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Feb 2016, 11:03Hello C456123,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Feb 2016, 11:03
Official
Hello C456123,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,