Worst Eva services I have received....

This has by far been the worst customer service I ever experienced in my life. I have been on the phone calling multichoice DStv since this afternoon. I decided to recently upgrade my package. WhatsApp, DStv Now, the whole works did not work. I finally got hold of a gentleman who seems to not know what I'm talking about. It sounded like they were having a staff function in the background. I was placed on hold, called again and got tru to Zama in Durban, she promised me that the service will be restored and she will keep on trying, as soon as der technical difficulty is sorted out. I called again and got tru to Nobobalo in PE, she escalated the matter to a supervisor who in turn escalated it to another department, because by now I don't have any service and all channels are suspended. My extra view also primary started working back on the old package. She in turn promised me that within an hour I should be able to enjoy what I've paid for. After 3 hours I called again, spoke to Lelani not sure which branch and unfortunately again was unable to assist but just escalate the matter. This after I told her that I do not care about internal procedures, I expect to watch TV and not watch channel 100 all the time. This is totally pathetic, I was promised time and time again that my services will be up and running and time and time again I must call in using my own airtime, my channels are all suspended and I do not get to enjoy what I've paid for. I pay for a service and I expect to receive what I'm paying for. When an issue should arise, I expect my service provider to deal with it and not make empty promises. I should rather have gone with my gut feeling and get a TV box, and rather stream den to endure such services again.