Worst Dstv customer service experience ever

I deactivated one subscription from my account that had my showmax and activated it under the other subscription but everytime I log in it says I'm free mode. I have been trying to get assistance from DSTV live chat and their call center since Wednesday with no assistance and two service requests later. This is ridiculous service. They give you advice that doesn't work. I even gave 2 of the agents my log in details and they couldn't do what they were advising