Worst disgusting rude service

this morning our service was disconnected and we called multichoice to enquire as we had changed the debit date from the 15th to 25th on the 4th of April. i spoke to Amber Page, Caleb Khan and had to explain myself for about an hour first before he could pick up on his system that the next debit date is actually the 25th april and apologized for the inconvenience and tried to reconnect the service and could not due to system upgrade that multichoice is having and will keep trying during the course of the day and cannot promise on time, the time was at 12pm. i called in again and Siyabulela answered and i asked for a supervisor and he placed me on hold for 20 minutes i dropped eventually as it did not make sense how can it take that long to get a supervisor. I called back and spoke to Gordon Coturia and asked him to get his manager, he got his manager in 2 minutes, manager's name is Nolan who refused to give his surname, he gave a different story regarding the account, he cannot reconnect the service because of the amount due of R597 but the next payment date on the system is the 25th April and not today the 20th. It is lockdown and we have to stay with no services due to incorrect information given by the agent i changed the debit date with. That person was suppose to advise us as we changing the date we still need to pay on the 15th and not the 25th according to Nolan, which does not make sense as we are still going to pay again on the 25th April. We are very disgusted and disappointed in the service we got the whole day from all 5 agents from multi choice and we think we going to cancel this subscription. Even the amount we need to pay does not make sense, its the 20/04 but i must pay the full amount including prorata for days i have not used before you can connect according to Nolan. Worse service ever.