WORST CUSTOMER SERVIVE EVER. AGENT ARE RUDE AND HAS NO CLUE

I have 2 decoders on my profile both on access, I received a reward to family for this billing month. The decoder on access has been disconnected for the 3rd time this month already. I have provided all the proof & information as requested and get connected but on the 3rd day again it gets disconnected & they adding reconnection fees for the INCOMPETENCE from your side. I have spent alot of money calling and explaining but no help at all.