Worst Customer Services

<p>I manage a guest farm and we have DSTV with the hotel bouquet in all our rooms so I have to deal with DSTV commercial regularly.</p> <p>Firstly they announced a few months ago that they were consolidating some of the channels so now instead of 6 movie channels we have 4 but we pay the same price. They also removed an additional channel without replacing it with something similar and we pay the same amount so essentially we have lost 3 channels but we pay the same rate monthly.</p> <p>I tried questioning this and was unable to get hold of anyone with any authority. They said a manager would call me back and never did. I called them over 8 times and wa told each time that there was nobody on duty who could help me but that they would call me back. I never received a call. I am stiil trying to get to the bottom of this but it takes infinite time as you need to be on the phone for a long time trying to speak to the right people.</p> <p> </p> <p>I have now had a incident where one of our rooms burnt down, we have finally rebuilt but now I'm trying to activate the decoder and they are giving me endless obstacles because I can't proved the old decoder serial number and smart card - both of which were destroyed in the fire.</p> <p> </p> <p>I have spent hours on the phone trying to get a few basic things done and it is appallling the lack of service or assistance DSTV provides.</p> <p>They are all too happy to take my money monthly but when I ask for a little assistance, there is nobody availble.</p> <p> </p> <p>Very dissapointing.</p> <p> </p>